How to place an order
1, Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a JNBYPLUS account.
2, I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
3, How do I receive JNBYPLUS email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
4, Can I cancel my JNBYPLUS order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Contact us at info@jnby.com to cancel your order.You can't add items to an existing order, but you can place a new order for any additional pieces.
JNBYPLUS pricing and payment
1, Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
2, When will my card be charged?
If you pay by debit card or PayPal, JNBYPLUS will take payment when you place your order.
3, Which payment methods do you accept?
Visa, MasterCard, American Express, Discover, JCB , PayPal, Apple Pay, SHOP PayFor your safety, security checks are taken on all payments made to us at the time of purchase.
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the JNBYPLUS Privacy Policy.
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the JNBYPLUS Privacy Policy.
Delivery, duties and taxes
1, How much will I be charged for delivery?
We offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for one fee. You'll see the delivery fee at the checkout. Free shipping on order over $150.
2, When will I receive my item and how can I track delivery?
Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. We'll email you with the tracking information and an estimated delivery date when each item is sent. You can also track your order by heading to Orders & Returns in your account.Opted for guest checkout? Track your guest order here.
3, Why can't certain items be delivered to me?
While JNBYPLUS delivers internationally, what your order from our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to.
Returns and exchange
1, What is JNBYPLUS returns & exchange policy?
You may return Full Priced items for a refund postmarked within 7 days from the date your order was delivered. Guest Orders: If an order was placed using the guest check out option, please create an JNBYPLUS account to request and manage the return yourself by contacting our Customer Care team info@jnby.com to help facilitate the return. (When you decide to return, please remember to contact us first.) It's best to book your return or exchange within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the Returns & Exchange Policy here.
2, Does my order need to be returned in the JNBYPLUS package it arrived in?
We recommend returning your item in the reusable JNBYPLUS package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.
3, When will I receive my refund?
You can track your return by using the tracking number assigned to your Return Label. Once your return has been received by our warehouse, it can take up to 6 calendar days to process. As soon as it's accepted, we'll send you a confirmation email. Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.
Size and fit
1, Where can I find size conversion charts?
View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.
2, How can I get a better understanding on how a piece will fit?
Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.
Promotions
1, How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our emails
2, How do I apply a promo code?
All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact us at info@jnby.com
3, My promo code has expired. Can I request another one?
Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.
