Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

** COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at info@jnby.com.

How long does it to process my order?

For regular orders, it generally takes about 2-3 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take longer time for processing. Please notice more details on the product description.

Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.

If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. 

Can I change my order?

Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support at info@jnby.com for assistance.

Wrong shipping address?

If the shipping address on your order is incorrect, please contact us via Instagram or at info@jnby.com right away.

If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.

If you need to change shipping address after the package leave our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.

Can I cancel my order?

Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support at info@jnby.com for assistance.

Which countries do you ship to? How long does it to process my order? How long does shipping take? How much does shipping cost?

Region Processing time Shipping time Shipping Charges
Standard Shipping Free Shipping
USA 8-15 Business Days $25 
Canada 8-15 Business Days $24 
Mexico 8-15Business Days $14 
Ukraine, Hungary, Luxembourg, Italy, Slovakia, France, Ireland, United Kingdom, Spain, Denmark, Greece, Norway, Poland, Sweden, Netherlands, Portugal, India, Bulgaria, Cyprus, Andorra, Monaco, Slovenia, Guernsey, Vatican City, Belgium, Jersey, Finland, Malta,Austria  8-15Business Days $25 
Israel, Qatar, Bahrain, Saudi Arabia, Kuwait, Jordan, Afghanistan, Oman, Libya, Egypt, Turkey,United Arab Emirates 8-15 Business Days $31 
  • If you cannot find your country when checking out, it indicates that we currently do not offer shipping to that location.
  • We offer free standard shipping for orders over $150 USD for most of the locations.

How to track my order?

Your package will be shipped from our warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.

What to do with lost package?

If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at info@jnby.com.

After an order has been delivered to the shipping address entered on order, we cannot be held responsible for stolen or lost packages.

Duties & Taxes

  • Return Local Duties and Taxes
  1. Local taxes and import duties may be incurred when you ship your return items to us. We would NOT responsible for local taxes and duties. Customer should responsible for all the extra charges.  
  2. When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.