All online orders are shipped from Mainland China.
Please review the information below before placing your order.
U.S. Shipping (Upgraded Expedited Service)
To provide a more reliable and seamless delivery experience, all U.S. orders are now shipped via an upgraded expedited service.
We continuously optimize our logistics partners and routing to ensure faster, safer, and more stable delivery performance across the United States.
Shipping Method
Expedited Shipping (3–8 Business Days)
· All U.S. orders are fulfilled via expedited international delivery with full tracking.
· Reliable door-to-door delivery
· Full tracking available
· Signature may be required upon delivery
Shipping Fee (U.S. Mainland)
· Expedited Shipping — $25: Orders $0.00 – $149.99 (3-8 business days)
· Free Expedited Shipping: Orders $150.00 and up (3-8 business days)
Alaska & Hawaii
Due to extended delivery routes, shipping fees for Alaska and Hawaii differ from U.S. mainland:
· Expedited Shipping — $50: Orders $0.00 – $149.99 (5-8 business days)
· Expedited Shipping — $35: Orders $150.00 – $499.99 (5-8 business days)
· Free Expedited Shipping: Orders $500.00 and up (5-8 business days)
Duties & Taxes (U.S.)
· No additional import fees are charged at delivery
· Duties (if applicable) are calculated and shown at checkout
· Customers only pay the amount displayed at checkout
Delivery Note
Delivery times are estimates and may vary due to customs clearance or local carrier conditions.
International Shipping (Outside the U.S.)
We offer international shipping to select destinations worldwide.
Shipping Fees
Free shipping thresholds may vary by country. For most destinations, we offer complimentary shipping on orders over $150 USD. For orders below the free shipping threshold, shipping fees will be calculated and displayed at checkout based on your destination.
Duties & Taxes
Import duties, taxes, and customs fees are not included in your order total and may be charged upon delivery in accordance with local regulations. These charges are determined by the customs authority in the destination country and are the responsibility of the recipient.
Important Information
· Shipping time estimates do not include customs processing time.
· Once an order has shipped, it cannot be canceled.
· Shipping fees, duties, and import taxes paid at checkout are non-refundable in the case of returns or exchanges.
· If a package is refused due to unpaid customs charges, it may be considered abandoned by the carrier and will not be eligible for a refund.
· Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Lost or Delayed Packages
While we work closely with our shipping partners to ensure safe and timely delivery, international shipments may occasionally experience delays. If your package appears delayed or lost in transit, please contact us at info@jnby.com. We will actively assist in initiating an investigation with the carrier.
Thank you for choosing JNBY.
