All online orders are shipped from Mainland China.
Please review the information below before placing your order.
U.S. Shipping (Upgraded Express Service)
To provide a more secure, reliable, and premium delivery experience for our U.S. customers, we have upgraded all U.S. shipments to DHL Express.
We have chosen a faster and more dependable logistics solution to reduce delivery risks and improve overall service quality. The additional shipping cost is partially covered by us as a gesture of our commitment to your experience.
Shipping Method
DHL Express (3–8 Business Days)
· Reliable international express delivery
· Full tracking available
· Signature upon delivery recommended
Shipping Fee
· Free DHL Express shipping on orders over $150
· Shipping fees for orders under $150 will be calculated at checkout.
Duties & Taxes (U.S.)
Estimated import duties and processing fees will be calculated and displayed at checkout.
Customers are responsible for the portion shown at checkout.
Shipping time estimates do not include potential customs clearance delays.
International Shipping (Outside the U.S.)
We offer international shipping to select destinations worldwide.
Shipping Fees
Free shipping thresholds may vary by country.
For most destinations, we offer complimentary shipping on orders over $150 USD.
For orders below the free shipping threshold, shipping fees will be calculated and displayed at checkout based on your destination.
Duties & Taxes
Import duties, taxes, and customs fees are not included in your order total and may be charged upon delivery in accordance with local regulations.
These charges are determined by the customs authority in the destination country and are the responsibility of the recipient. We recommend contacting your local customs office or carrier for more detailed information.
Important Information
· Shipping time estimates do not include customs processing time.
· Once an order has shipped, it cannot be canceled.
· Shipping fees, duties, and import taxes paid at checkout are non-refundable in the case of returns or exchanges.
· If a package is refused due to unpaid customs charges, it may be considered abandoned by the carrier and will not be eligible for a refund.
· Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Lost or Delayed Packages
While we work closely with our shipping partners to ensure safe and timely delivery, international shipments may occasionally experience delays.
If your package appears delayed or lost in transit, please contact us at info@jnby.com. We will actively assist in initiating an investigation with the carrier.
We strongly recommend providing a secure delivery address where someone is available to receive and sign for the package.
Thank you for choosing JNBY.
We are committed to delivering not only thoughtful design, but also a dependable global shopping experience.
